Cancel a scheduled outgoing payment

Once an outgoing payment has been scheduled, it can be canceled up until the Cut-Off Time:

• Payments scheduled before 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time on the bank business day before the process date
• Payments scheduled after 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 6 Pacific Time on the bank business day before the process date

After the payment has processed, the payment can only be voided.

Cancel payments from the Pay bills page

In the Scheduled section on the Pay bills page:

1. Select the more options dots next to Edit on the payment you want to cancel
2. Select Cancel
3. Select Cancel Payment to confirm

Cancel a payment from Vendor's record

1. Select Contacts
2. Select the vendor
3. In the Scheduled section, select the more options dots next to Edit on the payment you want to cancel
4. Select Cancel
5. Select Cancel payment to confirm

Things to know

• When you cancel a payment, the bill will return to unpaid status, which you can then pay as usual