Cancel a scheduled outgoing payment
Once you've scheduled an outgoing payment, you can cancel the payment and prevent a debit from your payment account up until the cut-off times:
- Payments scheduled before 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time on the bank business day before the process date
- Payments scheduled after 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 6 Pacific Time on the bank business day before the process date
After the cut-off times and we process the payment, you can only void, not cancel. Voids are not guaranteed if the payment is an ePayment that has already been deposited, or a check that has already been cashed.
Cancel payments from the Pay bills page
In the Scheduled section on the Pay bills page:
- Select the more options dots next to Edit on the payment you want to cancel
- Tip: Select View all payments if you don't see the payment listed
- Select Cancel
- Select Cancel Payment to confirm
Cancel a payment from the vendor's record
- Select Contacts
- Select the vendor
- In the Scheduled section, select the more options dots next to Edit on the payment you want to cancel
- Select Cancel
- Select Cancel payment to confirm
Things to know
- When you cancel a payment, the bill will return to unpaid status, which you can then pay as usual
Resources
Get Paid (Receivables) View all
QuickBooks Online View all
QuickBooks for Windows View all
NetSuite / Intacct View Intacct View NetSuite