Cancel a scheduled outgoing payment

Once you've scheduled an outgoing payment, you can cancel the payment and prevent a debit from your payment account up until the cut-off times:

• Payments scheduled before 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time on the bank business day before the process date
• Payments scheduled after 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 6 Pacific Time on the bank business day before the process date

After the cut-off times and we process the payment, you can only void, not cancel. Voids are not guaranteed if the payment is an ePayment that has already been deposited, or a check that has already been cashed.

Cancel payments from the Pay bills page

In the Scheduled section on the Pay bills page:

1. Select the more options dots next to Edit on the payment you want to cancel
   • Tip: Select View all payments if you don't see the payment listed
2. Select Cancel
3. Select Cancel Payment to confirm

Cancel a payment from the vendor's record

1. Select Contacts
2. Select the vendor
3. In the Scheduled section, select the more options dots next to Edit on the payment you want to cancel
4. Select Cancel
5. Select Cancel payment to confirm

Things to know

• When you cancel a payment, the bill will return to unpaid status, which you can then pay as usual