Payment cancelation and void cut-off timing

Review details for voiding and canceling payments based on the payment type.

Payables

• Payables checks
• Payables ePayments
• Things to know

Receivables

• Receivables ePayments

Payables

When you initiate a payment, we'll inform you of the date we'll debit your account (Process Date) in order for the funds to be received by your vendor/payee by the date you designate (Delivery Date), and how the payment will be delivered (i.e. check or ePayment).

• Payments scheduled before 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 4:00 pm Pacific Time / 7:00 Eastern Time on the bank business day before the process date
• Payments scheduled after 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 6:00 pm Pacific Time / 9:00 pm Eastern Time on the bank business day before the process date

Once a payment has passed this cancelation cut-off, you may request that the payment be voided, as outlined below.

Payables checks

• After the cancelation cut-off time on the Process Date, a check can be voided only if it has not yet been presented for deposit or cashed by your vendor
• We won't be liable if we're unable to stop a check payment
• Since funds are deducted from your account on the Process Date, voiding the check won't prevent the debit from your bank account
• If there's a check number on the payment confirmation screen, the check has been issued and sent to the vendor
• Voiding a check will place a stop payment on the check subject to any stop payment provisions applicable to your Payment Account
• A check with a stop payment on it should be rejected when presented at the bank
  • As a courtesy to your vendor, be sure to notify them when a check is no longer valid, to prevent them from incurring fees from their bank if they attempt to cash it
• All checks are printed with the words "Void after 90 days." On the 91st day after the date of issuance, the check is voided and the funds are deposited back to the issuing account, if the check hasn't been deposited or cashed.

Payables ePayments

• A Payables ePayment made from a portal account, (your Branded Website address), before 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the payment date can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time the bank business day before the Payment Date
• A Receivables ePayment made from a portal account, (your Branded Website address), after 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the payment date can be canceled before 6:00 pm Pacific Time / 9:00 pm Eastern Time the bank business day before the Payment Date
• Since funds are deducted from your account on the Process Date, voiding the ePayment won't prevent the debit from your bank account

Things to know

• The timing of when a void and credit is received varies, because the original debit from your bank account may not have settled in our account
  • A credit may take 2-5 business days from the date of the void request, depending on when the funds were debited from your account

Receivables

An incoming receivables ePayment can only be canceled by your customer, and only while it's still in Scheduled status. Once the ePayment has processed, it can't be canceled or voided.

Receivables ePayments

• A Receivables ePayment can be canceled by your customer before 6:00 pm Pacific Time / 9:00 pm Eastern Time on the date it'll be deducted from your customer's bank account