Support
  1. Key CashFlow
  2. Payables
  3. Lite: Payment Management

Void an outgoing payment

You can request to void a check payment after it has processed and before your vendor has presented it for deposit or cash.

You can request to void an ePayment up to 1 pm Pacific Time on the bank business day immediately preceding the Delivery Date.

Void a payment from the pay bills page

In the Payment history section on the pay bills page:

  1. Select the payment to void
  2. Select Void Payment
  3. Enter a reason for the void
  4. Select Void Payment

Void a payment from the vendor's record

  1. Select Contacts
  2. Select the vendor
  3. In the Payment history section, select the payment to void
  4. Select Void Payment
  5. Enter a reason for the void
  6. Select Void Payment

Account Setup View all

Connecting with my Vendors View all

Making Payments View all

Bill Management View all

Get Paid (Receivables) View all

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    FAQ

    How do I make a payment without creating a bill? How do I pay a bill? How do I process items from the Inbox? How do I add a vendor? How do I apply vendor credits? How do I attach a document to an offline payment? How do I add another user? When will my payment arrive? Process date vs. arrives by date How do I cancel a payment? When can I void a payment? How do I contact Key CashFlow Support?

    Can’t find your answer?

    For phone support, please contact KeyBank Commercial Banking Services at 1-800-539-9039, Option 5, Monday - Friday 8am-8pm ET.

    Chat & Email Support are available Monday - Friday, 8am-9pm ET.

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