Sage Intacct sync error: "Please try syncing again. If this problem persists for more than 3 hours, please contact Customer Support"

Why the sync error occurs

This error occurs when the sync connection between Key CashFlow and Sage Intacct has failed.

How to fix the sync error

To resolve this error, disconnect then reconnect the sync.


Disconnect the sync

  1. Select Settings
  2. Select Setup under Sync
  3. Select Disconnect

Reconnect the sync

  1. Select Settings
  2. Select Setup under Sync
  3. Select Connect
  4. Select Continue in the popup window
  5. Enter Sage Intacct login credentials:
    • Company ID
    • Username - Use the XML_Bill.com user
    • Password - Check the email associated to the XML_Bill.com user. A password was emailed to that address when the user was created.
    • Entity ID - Enter the Entity ID for the Entity to sync with this Key CashFlow account if your Intacct account is multi-entity. Leave blank if not.
    • Note: enter the same info that was entered when the sync was first setup or it will not save. Changing the sync level or entity requires an assisted migration to avoid errors and duplications.
  6. Select Save

If the error persists, contact Customer Support for additional troubleshooting.