Quickbooks Online: Auto-Sync is no longer running

Occasionally, the Auto-Sync feature with Quickbooks Online will stop working. Typically, this is due to change in Master Admin, a billing issue or changes to the Quickbooks Online subscription on the Quickbooks Online side.

To re-start the Auto-Sync, you'll want to disconnect, then reconnect the sync with Quickbooks Online in Key CashFlow, then reset the auto sync:

Disconnect the sync

  1. Select Settings
  2. Select Setup under Sync
  3. Select Disconnect

Reconnect the sync

  1. Select Settings
  2. Select Setup under Sync
  3. Select Connect to QuickBooks
  4. Enter your QuickBooks Online Primary Admin user ID and password, and Select Sign in
  5. Select the company in QuickBooks Online you want to sync to your Key CashFlow account
  6. Select Confirm
  7. Review that the company selected is correct, then select Authorize

Reset the auto sync

  1. Select Settings
  2. Under Sync, select Preferences
  3. Select the Edit Icon
  4. Select Sync Automatically
  5. Select Save
  6. Run a sync

The Auto-Sync will automatically run approximately 24 hours after your most recent sync.