Add or delete a customer's bank account

If a customer provides their bank account information to you, you can manually add it to their Customer record in your Key CashFlow account to process payments.

Add a customer's bank account

  1. Click Customers in the left navigation menu
  2. Click the customer name
  3. Click More actions
  4. Click Bank Account
  5. Click Add Account
  6. Fill in all required fields
  7. Click Save

Key CashFlow will initiate test transactions to the bank account, which will arrive within 1-3 banking days after the bank account is entered.

Delete a customer's bank account

If bank information was entered incorrectly or needs to be updated, the bank account will need to be added again; a bank account cannot be edited once saved.

  1. Click Customers in the left navigation menu
  2. Click the customer name
  3. Click More actions
  4. Click Bank Account
  5. Click the bank account number
  6. Click the trash can icon

Things to know

  • The description line on the test transaction debit and credit on your customer's bank statement will have the company name, followed by Key CashFlow
  • The debit and credit amounts are the same, and less than $1
  • If either the debit or credit fail, the bank account will automatically be inactivated
  • Because all bank information is encrypted once entered into Key CashFlow, we do not have the ability to download or export customer bank information

If you do not see the described feature available in Key CashFlow, you may not have access to the feature based on permissions for your role and/or your plan does not have this feature. If you wish to get access to the feature, please review the available plans for Key CashFlow and upgrade accordingly or contact the Administrator of your Key CashFlow account. Changes in monthly user fees may apply.