Sage Intacct sync error: Enter an account label on line item X, and try again

Why the sync error occurs

This error occurs when a Receivables invoice is attempting to sync to Intacct but the Unallocated income account sync preference in Key CashFlow℠ is empty or the account selected is inactive.

How to fix the sync error

Within your sync preferences in Key CashFlow, select an active account for the preference Unallocated income account for invoices that are coded with an item that isn't linked to a GL account. The account selected for this preference will serve as a catch-all in the accounting software, to look for invoices that need to be coded.

  • Common accounts used include Uncategorized Income or Suspense

In Key CashFlow:

  1. Select Settings
  2. Select Preferences under Sync
  3. Select the edit icon
  4. Select an active account next to Unallocated income account
  5. Select Save