Payment notifications sent to a vendor

When you pay a vendor via Key CashFlow, we send the payment information to the email address on file for the vendor in the Payment notification email field. Payment notification emails are system generated and can't be edited or customized.

To enter a vendor's email address:

  1. Select Vendors in the navigation menu
  2. Select Edit
  3. Enter the Vendor's email address in the Primary Contact Email field
    • This will be copied to the Payment notification email field, which is in the Payment Information section lower on the page
  4. Select Save

When we print a check or initiate an ePayment, we send an email to the vendor to let them know the payment is on the way.

Note: If you need to edit the email address, editing the Primary Contact Email field won't update the Payment notification email field. You'll need to manually edit both fields.

ePayment

When we process an ePayment, we send an email to the vendor to let them know the payment is on the way. The email notification will include:

  • Payment Arrives By Date
  • Invoice number(s) the payment is for
    • Limit of 20 characters
  • Invoice due dates
  • Amount of Invoice(s)
  • Vendor Credits applied
  • Amount Paid
  • Total

When the ePayment deposits, we send an email to the vendor to let them know that payment has been deposited. The email will include:

  • Invoice number(s) the payment is for
  • Invoice due dates
  • Amount of Invoice(s)
  • Amount Paid
  • Total

Note: We don't send payment notification emails to verified national vendors.

Check payment

When we print a check, we send an email to the vendor to let them know the payment is on the way. The email notification will include:

  • Payment Arrives By Date
  • Invoice number(s) the payment is for
    • Limit of 20 characters
  • Invoice due dates
  • Amount of Invoice(s)
  • Vendor Credits applied
  • Amount Paid
  • Total

Things to know

  • We only send payment notification emails to the email address on file for the vendor, we don't send to additional contacts listed on the vendor record
  • Check payment arrives by date is an estimate because it's dependent on the USPS