QuickBooks Online sync error: Missing GL account for bank account [bank account name]

Why the sync error occurs

This error occurs when a payment in Key CashFlow is attempting to sync to QuickBooks Online, but the GL account for the bank account isn't selected in sync preferences.

How to fix the sync error

In Key CashFlow:

  1. Select Settings
  2. Select Preferences under Sync
  3. Select Edit
  4. Select the applicable GL account for the bank account indicated in the error message
  5. Select Save
  6. Sync again