QuickBooks Online sync error: Business Validation Error: You cannot delete or edit the Retained Earnings account. It is used to create the balance sheet report.

Why the sync error occurs

This error occurs when a deleted account is trying to sync to QuickBooks Online from Key CashFlow℠, and the account is set as a Retained Earnings account in QuickBooks Online. QuickBooks Online doesn't allow Retained Earnings accounts to be deleted.

How to fix the sync error

The Retained Earnings account can't be deleted or edited in QuickBooks Online. The only options are to reactivate the deleted account in Key CashFlow or to contact Customer Support to clear the error.