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Sage Intacct sync error : The following fields are missing in XXXX Customer/Vendor for Sage Intacct

Why the sync error occurs

This error occurs when a customer or vendor in Sage Intacct is missing a piece of information that's required in Key CashFlow to save the vendor or customer. The missing info will be indicated in the error, and will be one of the following:

  • Address Line 1
  • City
  • State
  • Zip Code
  • Country (if Multi-Currency is enabled in Sage Intacct)

For compliance reasons, these pieces of information cannot be blank, so the sync will not allow these fields to sync over to Key CashFlow if they're blank.

How to fix the sync error

In Sage Intacct, add the missing piece of information to the vendor or customer record(s), as indicated by the sync error message, save, and sync again.

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    FAQ

    How do I make a payment without creating a bill? How do I pay a bill? How do I process items from the Inbox? How do I add a vendor? How do I apply vendor credits? How do I attach a document to an offline payment? How do I add another user? When will my payment arrive? Process date vs. arrives by date How do I cancel a payment? When can I void a payment? How do I contact Key CashFlow Support?

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