Sage Intacct sync error: Payment could not be synced because related bill(s) didn't sync

Why the sync error occurs

This error occurs when a payment is trying to sync to Sage Intacct, but the bill associated with the payment cannot be found in Sage Intacct. This can happen if the bill was deleted in Sage Intacct, or if the bill has never synced.

How to fix the sync error

Contact Customer Support to resync or relink the bill.