Voided payments sync

Voided payments don't always sync with all accounting software versions. Check the table below to see if a voided payment will sync with your accounting software:

Accounting System AP Voids Online AP Voids Offline AR Voids Online AR Voids Offline
QuickBooks Desktop No Yes No Yes
QuickBooks Online Yes Yes No Yes
QuickBooks Enterprise No Yes No Yes
Xero Yes Yes Yes Yes
Sage Intacct Yes Yes No No
Oracle NetSuite Yes Yes NA NA

Things to Know

  • If a voided payment doesn't sync with your accounting software, you'll need to manually void the payment in your accounting software
    • Once the void request is processed, we'll automatically sync a debit entry to the bank's GL account in your accounting software. This will offset the original credit record to the bank's GL account as of the date of the original payment.
    • To void the payment with the current date, void the payment in your accounting software first, then void the payment in Key CashFlow℠.
    • If a payment is scheduled or recorded then voided prior to syncing, no payment record will sync to the accounting software.