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Xero sync error: Bill could not be synced because related Vendor(s) didn't sync

Why the sync error occurs

This error occurs when there's no connection between the vendor and the contact in Xero, or if the contact no longer exists in Xero.

How to fix the sync error

Verify that the contact is in Xero. If the contact is in Xero, check the following:

  • The contact name in Xero matches the vendor name exactly
  • The contact in Xero is added to the Sync to Bill.com Vendors group

If updating the contact name or adding the contact to the Sync to Bill.com Vendors group, sync again after the updates.

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    How do I make a payment without creating a bill? How do I pay a bill? How do I process items from the Inbox? How do I add a vendor? How do I apply vendor credits? How do I attach a document to an offline payment? How do I add another user? When will my payment arrive? Process date vs. arrives by date How do I cancel a payment? When can I void a payment? How do I contact Key CashFlow Support?

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