Update or inactivate a vendor's bank information

If you manage your vendor's bank account for ePayments in their vendor record, you can edit or remove the account as needed. Vendor bank accounts can't be completely deleted for auditing purposes.

If you're linked to your vendor's account for ePayments, they manage their payment bank information in their own account. Your vendor will need to log into their account and update their bank information themselves.

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Edit a vendor bank account

  1. Select Vendors in the navigation menu
  2. Select the vendor name
  3. Select More Actions
  4. Select Edit Vendor
  5. Select Edit bank in the Vendor Bank Info section
  6. Enter the new bank account information
    • We strongly recommend verbally confirming the new bank account information with your vendor, as Business Email Compromise (BEC) is a rising threat.
      edit vendor bank
  7. Select Save

The bank account immediately shows as verified and you can schedule payments. In 1-2 bank business days a test deposit of $0.01 (a penny) will be sent to your vendor's bank account to confirm it's able to receive payments (this won't be debited back). If the test deposit isn't successful, we'll invalidate the bank account and send an email notification to let you know, and also let you know if any payments failed. You'll need to enter a new bank account for the vendor if you want to send ePayments and void and reissue any failed payments. Until a new bank account is provided, the payment method will default back to check.

Inactivate a vendor bank account

  1. Select Vendors in the navigation menu
  2. Select the vendor name
  3. Select More Actions
  4. Select Edit Vendor
  5. Select Remove bank in the Vendor Bank Info section
  6. Select Remove bank account
  7. Select Save

What to do when your vendor contact changes

If your vendor contact changes on a connected vendor and you need to change their information, there are a couple options.

Option 1 - keep existing vendor account

If the past vendor contact can log in:

  1. Ask the old contact to log in and add the new contact as an Admin user
  2. Ask the new contact to log in and delete the user profile for the old contact
  3. The new contact can then add a new bank account if needed, and you can continue sending ePayments

This method is ideal as the new contact will have access to the historical invoice and payment information in the existing account.

Option 2 - disconnect from the old vendor account, invite the new vendor

If the old vendor contact isn't able to log in and add the new contact as a user to the existing account:

  1. Disconnect from the old vendor contact's account in the vendor record in your account
  2. Update the vendor information in your account as needed (email, pay to, etc.)
  3. Send a new invitation to the new vendor contact
  4. The new contact will create their own account and add a bank to receive payment

With this method, the new vendor contact will only see payment and invoice information going forward, and can't access historical info.

Please see the related articles at the bottom of this page to help with adding users, updating bank, disconnecting from a vendor, etc.