Key CashFlow determines a receivables (AR) limit based on a soft credit check of your company. We set the limit to ensure that payments are covered if a payment is disputed and/or reversed by one of your customers. The AR limit is based on a rolling 28-day cycle of your receivables payments.
If your account reaches your AR limit, we'll place any incoming payments over the threshold on a temporary hold. We'll automatically review your account within 1 business day, with a goal of increasing your AR limit and releasing the payments from hold.
View payments on hold
To see the payments that are on hold while your account is reviewed:
- Select Payments In in the navigation menu
- Select the three dots next to More actions
- Select On hold
If it's been more than 1 business day since your payments were put on hold or you anticipate receiving a higher amount of payments than usual in the near future and would like to request a receivables limit increase, please contact Customer Support. For limit increase requests unrelated to a payment on hold, have the amount you'd like to increase and the reason for the request ready to provide.