Payment cancelation and void cut-off timing


Cancel a Payables payment

The following applies to both ePayments and check payments:

  • Payments scheduled before 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time on the bank business day before the process date
  • Payments scheduled after 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 6:00 pm Pacific Time / 9:00 pm Eastern Time on the bank business day before the process date

Examples:

  • Payment A: Scheduled before 3:00 pm Pacific Time / 6:00 pm Eastern Time on Wednesday to process Thursday, can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time on Wednesday
  • Payment B: Scheduled between 3:01 pm Pacific Time and 5:59 pm Pacific Time / 6:01 pm Eastern Time and 8:59 pm Eastern Time on Wednesday to process Thursday, can be canceled before 6:00 pm Pacific Time / 9:00 pm Eastern Time on Wednesday
  • Payment C: Scheduled before 3:00 pm Pacific Time / 6:00 pm Eastern Time on Friday to process Tuesday since Monday is a holiday, can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time on Friday - the holiday doesn't give extra time to cancel
  • Payment D: Scheduled between 3:01 pm Pacific Time and 5:59 pm Pacific Time / 6:01 pm Eastern Time and 8:59 pm Eastern Time on Friday to process Tuesday since Monday is a holiday, can be canceled before 6:00 pm Pacific Time/ 9:00 pm Eastern Time on Friday - the holiday doesn't give extra time to cancel
Monday Tuesday Wednesday Thursday Friday
12:00 am - 3:59 pm Pacific Time / 3:00 am - 6:59 pm Eastern Time Holiday Payments C and D process if not canceled Payment A scheduled on Monday at 1:00 pm Pacific Time/ 4:00 pm Eastern Time
(before 3:00 pm Pacific Time / 6:00 pm Eastern Time)

Payment B scheduled on Monday at 3:30 pm Pacific Time / 6:30 pm Eastern Time
(after 3:00 pm Pacific Time / 6:00 pm Eastern Time)
Payments A and B process if not canceled Payment C scheduled on Friday at 1:00 pm Pacific Time/ 4:00 pm Eastern Time
(before 3:00 pm Pacific Time / 6:00 pm Eastern Time)

Payment D scheduled on Friday at 3:30 pm Pacific time / 6:30 pm Eastern Time
(after 3:00 pm Pacific Time / 6:00 pm Eastern Time)
4:00 pm Pacific Time / 7:00 pm Eastern Time Holiday Payment A can no longer be canceled Payment C can no longer be canceled, even though the
process date isn't until
Tuesday due to the holiday -
holidays aren't included in cancel timing
6:00 pm Pacific Time / 9:00 pm Eastern Time Holiday Payment B can no longer be canceled Payment D can no longer be canceled, even though the
process date isn't until
Tuesday due to the holiday -
holidays aren't included in cancel timing

Void a Payables payment

To void a payment, your role must have Pay permissions, and you must be entitled to the bank account originally used for the payment.

If you are going to reissue a voided payment, be sure to make any necessary changes to the vendor, such as pay to, address, email address, etc. before reissuing.

ePayments

  • An ePayment can be voided after 1:00 am Pacific Time / 4:00 am Eastern Time on the Process Date and before 1:00 pm Pacific Time / 4:00 pm Eastern Time on the bank business day before the deposit date (no action can be taken between 2:00 pm Pacific Time / 5:00 pm Eastern Time on the bank business day before the Process date and 1:00 am Pacific Time / 4:00 am Eastern Time on the Process date)
    • Voiding the ePayment won't prevent the debit from your bank account

Checks

  • After 1:00 am Pacific Time / 4:00 am Eastern Time on the Process Date, a check can only be voided, and only if it hasn't already been cashed by the vendor (no action can be taken between 6:00 pm Pacific Time / 9:00 pm Eastern Time on the bank business day before the Process date and 1:00 am Pacific Time / 4:00 am Eastern Time on the Process date)
    • Voiding the check won't prevent the debit from your bank account because the payment has already processed
  • If there is a check # on the payment confirmation screen, the check has already been mailed out to your vendor
  • Voiding a check will place a Stop Payment on the check
    • A check with a Stop Payment on it'll be rejected when presented at the bank
    • As a courtesy to the vendor, please inform them that the check isn't longer valid to prevent any fees from their bank that might incur if they attempt to cash it
  • Checks can be voided until they've been cashed by your vendor (and cleared by the vendor's bank)
  • All checks are printed with the words "Void after 90 days". On the 91st day after the date of issue, the check will be voided and the funds will be deposited back to the payment account.

Receivables ePayments

  • A Receivables payment made from a portal account, (your Branded Website address), before 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the payment date can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time the bank business day before the Payment Date
  • A Receivables payment made from a portal account, (your Branded Website address), after 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the payment date can be canceled before 6:00 pm Pacific Time / 9:00 pm Eastern Time the bank business day before the Payment Date
    • If a Receivables payment from a portal account is canceled, no debit will be made to the customer's account
  • Receivables payments made from another Key CashFlow account, customer is connected via the Network and the customer profile has a Payment Network ID (PNI), cannot be canceled by the receiver. Payments made from another Key CashFlow account will need to be canceled by the payer
    • If the receiving business cancels these types of payments, it is only cosmetic. This type of void won't stop money movement.

Things to know

  • The timing of when a void and credit is received varies, because the original debit from your bank account may not have settled in our account
    • A credit may take 2-5 business days from the date of the void request, depending on when the funds were debited from your account