Cancel a scheduled outgoing payment

When you schedule outgoing payments, you'll see a banner on the payment confirmation page letting you know how long you have until you can cancel the payment, before the payment begins processing.

After an ePayment or check payment processes, you can only void the payment, and only if it hasn't cleared.


Cancel payments from the Payments Out list

  1. Select Payments Out in the navigation menu
  2. Select Cancel payment on the line item of the payment, under Actions
  3. Select Yes to confirm

Cancel a payment from the payment confirmation screen

  1. Select Payments Out in the navigation menu
  2. Select the payment confirmation number
  3. Select Cancel payment

4. Select Yes to confirm

Things to know

  • Voiding a ePayment will not prevent the debit from your bank account
  • When you cancel a payment, the bill will return to unpaid status, which you can then pay as usual