Support
  1. Key CashFlow
  2. Bill.com Mobile Apps
  3. Android

Android Mobile App for Collaborators: Contacting Support

Collaborators can contact Key CashFlow Support from the Android mobile app by following these steps:

In the Bill.com app:

  1. From the Home screen, Select the Options bars on the top left
  2. Select Support
  3. Select Contact us
  4. Enter a detailed description of issue
  5. Select Submit

After selecting Send, an email will be sent to Support. A Support representative will respond to your email within 1-2 business days. For more immediate assistance, the best way to contact us is by logging in to your Key CashFlow account through a computer and chatting with us securely through our Support Center. Chat Agents are available Monday - Friday 5 am - 6 pm Pacific Time.

Account Setup View all

Connecting with my Vendors View all

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Get Paid (Receivables) View all

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    FAQ

    How do I make a payment without creating a bill? How do I pay a bill? How do I process items from the Inbox? How do I add a vendor? How do I apply vendor credits? How do I attach a document to an offline payment? How do I add another user? When will my payment arrive? Process date vs. arrives by date How do I cancel a payment? When can I void a payment? How do I contact Key CashFlow Support?

    Can’t find your answer?

    For phone support, please contact KeyBank Commercial Banking Services at 1-800-539-9039, Option 5, Monday - Friday 8am-8pm ET.

    Chat & Email Support are available Monday - Friday, 8am-9pm ET.

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