QuickBooks Desktop sync error: The bill payment XX cannot be synced because the corresponding bill cannot be found in QuickBooks or a payment has already been recorded for this bill in QuickBooks
Why the sync error occurs
This error occurs when a payment is trying to sync from Key CashFlow to QuickBooks Desktop, but the bill has a payment already applied in QuickBooks (status "Paid"), or the sync can't locate the bill in QuickBooks.
How to fix the sync error
Payment was recorded manually
Delete the manually recorded payment on the bill in QuickBooks. This will allow the payment record from Key CashFlow to sync to QuickBooks in the next sync. If you can't delete the payment, contact Customer Support to clear the error
Bill no longer exists in QuickBooks
In Key CashFlow:
- Select Settings
- Select Status under Sync
- Select the option Have Key CashFlow recreate the bill in QB on the sync error
- Select Next
- Sync again
If you don't see the option to recreate the bill, contact Customer Support to get the bill re-synced, or the error cleared.
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