QuickBooks Online sync error: Changes made don't match this vendor information in Bill.com network

Why the sync error occurs

This error occurs when a vendor is connected through the Bill.com Network and updates were made to the information of the vendor contact in QuickBooks Online that don't match what's in Key CashFlow℠.

How to fix the sync error

There are two options to resolve this issue:

To sync the changes made in QuickBooks Online to Key CashFlow

In Key CashFlow:

  1. Select Vendors in the navigation menu
  2. Select the vendor name
  3. Select More actions
  4. Select Unlink
  5. Sync again

Note: Unlinking will switch the Vendor to the Check payment method, allowing the update to sync from QuickBooks Online to Key CashFlow

To keep the information as displayed in Key CashFlow

Update the vendor's contact information in QuickBooks Online to match information in Key CashFlow, and sync again.