Sage Intacct sync error: Please provide a payment batch key

Why the sync error occurs

This error occurs when the Payments Summary frequency is set to User Specified. The frequency must either be Daily or Monthly.

How to fix the sync error

To fix the error, change the Payments Summary frequency to either Daily or Monthly.

Complete the following steps in Sage Intacct:

  1. Hover over the Accounts Receivable tab
  2. Select Configure Accounts Receivable
  3. Scroll down to Summary Frequency in the Accounting Settings section
  4. Change the Payments field to either Daily or Monthly
  5. Select Save
  6. Sync again