Xero sync error: This invoice was modified in Bill.com after a payment was made. These changes should be recorded manually in Xero.

Why the sync error occurs

This error occurs when an invoice has been edited in Key CashFlow℠ after a payment has been made, and applied, to it in Xero.

Edits made on the invoice can be reviewed in the audit trail. To view the audit trail of the invoice:

  1. Select Invoices in the navigation menu
  2. Select the Invoice number
  3. Select More actions
  4. Select Audit Trail

How to fix the sync error

To fix the error:

  1. Manually update any changes needed in Xero
  2. Select Resolve on the sync status page
  3. Select I've updated this invoice in Xero; remove this error and sync future updates
  4. Select Confirm
  5. Sync again